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Complete Financial Ltd

  • Scottish Provident Buildings, 7 Donegall Square West, Northern Ireland, Belfast, BT1 6JH
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Services Compliance & Important Information

Complete Financial is an Appointed Representative of The Lending Channel Ltd (SC334818), whose registered address is 2/17 King James VI Business Centre, Perth PH2 8DY. Complete Financial (NI702448) whose registered address is Scottish Provident Buildings, 7 Donegall Square West, Northern Ireland, Belfast, BT1 6JH
Our Mortgage and Insurance Services & Costs
The Financial Conduct Authority
Complete Financial is an Appointed Representative of The Lending Channel and is authorised and regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK, and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register. Our Financial Services Register number is 1019904.
Our Services
For Mortgages we are independent mortgage advisers, and we will recommend a mortgage product that is suitable for you following an assessment of your personal needs and circumstances. This will include a detailed assessment of affordability.
We will consider all products and lenders that we have access to. This means we will not consider those lenders that are only available by you going direct to them.
Where you are increasing your borrowing, we will consider the merits of both a new first charge mortgage and securing this by an additional mortgage on a second charge basis. You may have the option of a further advance from your existing lender; however, we will only consider this where we are able to deal directly with the lender on your behalf.
It may be in your best interests to explore this option and look at the further alternative of an unsecured loan, as these may be more appropriate for you.
For non-investment protection contracts we are an intermediary and will act on your behalf when providing advice and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis of insurers for term assurance, income protection, critical illness.
For general insurance contracts we are an intermediary and will act on your behalf when recommending an insurer based on your demands and needs from a fair analysis of the market. The insurers we consider will be listed to you when we carry out our research. It will be your responsibility to ensure the policy meets your demands and needs for building and/or contents, private medical insurance, accident sickness and unemployment.
The Costs of our Service
Non-Complex Mortgages*
We charge a fee a minimum fee of £395 (usually £495) for providing advice and submitting your mortgage application. This fee becomes payable on offer of the mortgage.
*Applicants meet mainstream criteria, which will include a clean credit profile, standard property, straightforward income.
Complex Mortgages**
We may charge a fee of up to £1995.00 for providing advice and submitting your mortgage application. This fee becomes payable on offer of the mortgage.
**Applicants do not meet mainstream criteria which will include an adverse credit profile, non-standard property, complicated income, e.g., foreign income/income from land & property/benefit only income, Ex-pats, large amount of unsecured debt, more than 2 applicants, age and term restrictions, concessionary purchases/purchase from a family member, inherited properties. This list is not exhaustive.
Product Transfers and Mortgage Reviews
We may charge a fee a minimum fee of £395 (usually £495) for providing advice and submitting your mortgage application. This fee becomes payable on offer of the mortgage.
Self-Build Mortgages
We charge an upfront application fee of £495 and a 1% broker fee on offer for providing advice and submitting your mortgage application.
We will receive and retain any commission paid by the lender when your mortgage completes. This amount will be confirmed by the lender in their disclosure document.
Buy to Let Mortgages
Our minimum fee for arranging a buy to let mortgage is £395, however depending on circumstances we may charge up to 2% of the loan amount, for example where you have adverse credit. This fee is payable on completion of the loan.
Expat Mortgages
The fee charged is 0.5% of the loan subject to a minimum of £995 and maximum £3995 half paid on mortgage offer and half paid on completion. We may also charge a non-refundable £295 upfront processing fee at the outset to package your application.
Second Charge Mortgages
We charge a broker fee of 10% of the amount you borrow, payable on completion of the loan, for our services. This fee is subject to a minimum of £500.00 and will be capped at a maximum of £5000.00.
Bridging Finance
We charge a broker fee of 1%of the amount you borrow subject to a minimum of£1500.00. This fee is payable on completion of the loan.
Refund of fees
Non-Complex Mortgages*
Please note our fee will still be charged should the lender reject your mortgage application due to you not disclosing any material information about your personal situation. It should also be noted we do not provide a refund should you decide not to proceed with the mortgage loan after the mortgage offer has been presented to you.
Non-Investment Protection and General Insurance Contract
We do not charge a fee as we will receive commission from the provider/insurer after the policy has been placed on risk.
Our Ethical Policy
We are committed to providing the highest standard of advice and service possible. The interest of our customers is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:
  • be open, honest and transparent in the way we deal with you;
  • not place our interests above yours;
  • communicate clearly, promptly and without jargon;
  • seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any improvements required.
Cancellation rights
Certain protection and insurance contracts allow you the right to cancel after a contract has been put in force. Prior to you entering into a contract of protection or insurance we will provide you with specific details should this apply to include: its duration; conditions, practical instructions and any costs for exercising it, together with the consequences of not exercising it.
Complaints
If you wish to register a complaint, please write to The Complaints Department, The Lending Channel Limited, 2/1 King James VI, Business Centre, Friarton Road, Perth PH2 8DY Or call 01738 583008
A summary of our internal complaints handling procedure is available on request. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.
Compensation Scheme
If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme. Further information about the limits applicable to the different product types is available from the FSCS at http://www.fscs.org.uk/what-we-cover/products
Client Verification
We may be required to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose, we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.
Law
This agreement is governed and shall be construed in accordance with the Law of Scotland and the parties shall submit to the exclusive jurisdiction of the Scottish Courts.
Force Majeure
The Lending Channel Ltd shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.
Termination
The authority to act on your behalf may be terminated at any time without penalty by either party giving 7 days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.
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